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Terms

About Us

Barnsdale Plants is the mail order section of Barnsdale Gardens. All the plants we produce are grown in a totally peat-free compost, although a small amount of plants not grown by ourselves, but sold on the nursery, may not be completely peat-free. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Contact Details

Barnsdale Gardens
The Avenue, Exton, Oakham, Rutland, LE15 8AH
Phone: 01572 813 200
Fax: 01572 813 346
Email: orders@barnsdaleplants.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our wide selection of plants, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Remember, all orders over £100 in value, before P&P is added, will be eligible for a 10% discount.

We accept Visa, Switch/Maestro, Debit Cards and Mastercard and all payments are taken and verified by Netbanx via a secure server.

When confirmation of order is received, this is to indicate that we have received your order. We will contact you via email when your order is ready for despatch.

Shipping And Handling

All orders despatched to UK mainland (excluding Scottish Highlands) are sent within 14 days of receipt, being despatched using a next day courier service - this means your plants will be with you within 24 hours of despatch, not 24 hours from the time the order is placed. All orders will be subject to the following postage and packaging costs:

All orders up to £50.00 will incur a £10.00 postage and packaging charge.

All orders over £50.00 will incur a £14.00 postage and packaging charge.

Due to the varying postage costs to non UK mainland destinations we are unable to process orders directly from the web site. To order please list all requirements in an e mail and we will contact you with the postage costs as all orders despatched to the Scottish Highlands, EU and any other non mainland UK destination will need to be individually priced for postage and packaging.

We can also arrange a Saturday delivery to mainland UK destinations, if this is required, at an added cost to the standard postage and packaging charge.

For non mainland UK postage and packaging charges and to arrange a Saturday delivery please contact us either by e mail or telephone with your requirements.

Delivery Schedule

We aim to deliver your order as soon as possible after receipt. We will normally send your order to you within 14 days from receipt of the order.

All orders, once ready for despatch, are sent by Businesspost on their next day delivery service and do not need to be signed for, therefore please input instructions on where the parcel is to be left if no-one will be at home. If there is any problem with your order we will contact you prior to despatch. We will endevour to despatch all plants ordered within 14 days of receipt of your order, although during busy periods this may be longer. You will be contacted, by email, prior to despatch of your order informing you of when it will be arriving. We endevour to ensure that every plant ordered is true to name and arrives in the best possible condition. However, if you have cause foir complaint please inform us in writing or by email as soon as possible. After what we consider to be a reasonable time (usually 14 days) from despatch we can no longer accept responsibility for the plants. Liability for all plants is limited to the purchase price of these plants. Purchase signifies acceptance of these terms.

Tax Charges

VAT is included in the price of every plant at the standard rate.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. For your added security and peace of mind, your payment is made via a secure socket layer.

Guarantee

We only send plants of the highest quality and we guarantee these plants will arrive in perfect condition, ready for planting - with the exception of tender plants that should only be planted once the threat of frost has passed. We do not guarantee plants will survive any condition that is beyond our control, such as lack of water, over watering, mechanical damage, pest infestation after arrival, spray damage or any other such cause. We will only replace plants that have died within a 4 week period of arrival, as long as none of the above conditions have caused the death.

Reaching Us

If you need to reach us, please email us using the link on the Barnsdale Plants or Barnsdale Gardens web site, alternatively, you can call on 01572 813 200, International calls +44 1572 813 200 or fax us on 01572 813 346 or write to us at The Avenue, Exton, Oakham, Rutland, LE15 8AH

Privacy Policy

Barnsdale Plants does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If there is a need to replace a plant ordered then we may require the purchaser to return the problem plant for analysis.

Remittance Terms

All payment must be made at the point of ordering, with the exception of overseas orders that require a special postage and packaging rate or for orders delivered on a Saturday. Please contact us to arrange non mainland UK delivery or for special Saturday delivery.